Appointments

All of our surgeries and clinics (except for the child health clinic) are by appointment only. There are GP surgeries every week day. For details of the surgery times, please look on the Opening Hours page.

Please help us by:

  • Making an appointment for each patient who needs to be seen, e.g. four patients, four appointments.
  • Cancelling your appointment if you find that you cannot keep it - you can do this online and through Patient Access if you are signed up for the service. You can request a registration form for Patient Access here, or if you already have an account, sign in here.
  • Arriving on time.

Telephone Consultations/Advice

The doctors and practice nurses are always happy to give telephone advice. Please telephone the surgery on 01278 437100. You will be given a time when the doctor/nurse will call you back.

Infectious diseases

If you have an infectious disease, or are suffering from a condition that could be passed on to other patients (e.g. Chicken Pox or Diarrhoea and Vomiting), the doctor may offer you a telephone consultation to discuss your problem. If you are asked to come into the practice, please be aware that you may be asked to wait for your appointment in a side room, in order to protect the other patients.

Home Visits

We offer home visits to people who are medically unfit to travel to the surgery.

We do most visiting around lunchtime or early afternoon; sometimes after the evening surgery. If you do need a house call, it helps us enormously if you can phone before 11am, so that we can plan a sensible route, and allow enough time to do them all.

If you are fit to come to the surgery but do not have your own transport, we really appreciate it if you can arrange a lift or a taxi. In general, home visits come a poor second-best to consultations at the surgery. We can only bring a fraction of the equipment we have in the surgery, and we will have access to only a summary of your medical record. In addition, from our standpoint, home visits take 3 to 4 times as long as a surgery consultation.

Should a visit be required outside of surgery opening hours then please contact the out of hours service.